In the world of block management, not all buildings are created equal. Some operate like clockwork where they are smoothly run with strong communication, responsive maintenance, and a confident board of directors who understand their role. But others are the complete opposite. We’ve all seen them.

If you’re a leaseholder, there’s a good chance you’ve come across the term “Section 20” and felt a wave of confusion, or frustration. It sounds legal and technical because it is. Section 20 is a very important part of the Landlord and Tenant Act 1985, and it sets out the process that a landlord or managing agent must follow when carrying out major works to a building, where any leaseholder’s contribution will exceed £250.

A reserve fund (sometimes called a sinking fund) is one of the most important components of block management, and yet it’s often the least understood. If you own a leasehold flat, chances are a portion of your service charge is allocated to this fund. And if it isn’t, you should ask why.