About Pont & Lyall

Find Out More About Who We Are

  • Honesty & Transparency

    At Pont & Lyall, we believe transparency is the foundation of every great partnership. That’s why honesty and transparency are at the heart of everything we do. From clear communication and straightforward advice to open reporting and full accountability, we are committed to making sure our clients always have a true and complete understanding of their property matters. No hidden agendas and no surprises, just a team you can trust to put your best interests first.

  • Reliability & Care

    You need a team you can count on. Pont & Lyall deliver exactly that. Reliability is embedded in how we work, ensuring that every commitment is met with consistency and care. We take full pride in our work aiming to deliver the best outcomes, maintaining clear communication and high standards at every stage. With Pont & Lyall, you can be confident that your property is managed with diligence, integrity, and complete competence.

  • Respect & Confidence

    At Pont & Lyall, respect is the heart of the culture we foster both within our team but with every client we serve. Treating people with professionalism, courtesy, and understanding creates stronger relationships and better outcomes. By valuing the contributions of our staff and listening carefully to clients' needs, we build a service based on mutual respect. This, combined with our expertise inspires the confidence that we will always act with your best interests at heart.

Managing Property & Elevating Standards Through Omotenashi おもてなし

Pont & Lyall’s distinctive hands-on and transparent approach to property management is inspired by the profound Japanese philosophy of Omotenashi, a tradition of sincere service rooted in genuine care, thoughtful anticipation, and attention to detail. Omotenashi goes beyond traditional service; it embodies a heartfelt dedication to forecasting, understanding, and proactively fulfilling all clients’ unique needs. Inspired by this powerful concept, Pont & Lyall strive to ensure each interaction is personalised, intuitive, and meticulously attentive to even the smallest details.

Whether it is communicating about routine maintenance, preparing tailor-made property management reports, or resolving unexpected issues, Omotenashi shapes the approach, ensuring clients always experience sincerity, respect, and an unrivalled level of attention. This isn’t simply a strategy or practice; it’s the essence of Pont & Lyall’s identity, guiding every interaction and helping to cultivate strong, meaningful, and lasting relationships with every property under management.

When commencing management of a new block, a full audit is carried out which looks at various elements such as the condition of the building, general repair requirements, health & safety, fire risk assessments, cyclical maintenance, major works, compliance with the lease as well as other items. After the audit has been completed an action list is prepared identifying the priorities considering short term, medium and long term planning. Our main goal is to provide all stakeholders as much peace of mind as possible no matter which side of the lease they are on and ensure your block remains well-maintained, safe and secure.